Refund Policy

 
 

Welcome to our website Mantra Theory

Our Guarantee. We are pretty sure you’ll love our products and the best just got better! Though it’s very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products!

If you think something needs our attention, call us. We will review your return the unused portion for a refund or exchange, the original shipping & handling charges are non-refundable. The offer is void if product is 50% or more used.

 All returns must be authorized by Mantra Life Products, LLC in writing prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a “Return Merchandise Authorization Number” or “RMA” number. This number is to be displayed on the outside shipping carton. Return the unused portion of your item(s) within 30-days from the date of purchase.  We need you to return the unused product as it is. You are responsible to cover any shipping costs and insurance incurred to ship the item(s) back to our facility. Free shipping on initial orders must be refunded and a restocking fee of 25% applies for product that are returned for reasons other than quality.  We cannot resell these goods.  If you quit Mantra Theory as a distributor, you have 5 calendar days from the date you quit to claim any refunds in writing to us and products must be returned within a total of 10 calendar days from the date you quit. We only ask that you include a short note telling us why you weren’t completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

CUSTOMER SERVICE:
Email: orders@mantratheory.com
Phone: 805-990-8721
Hours: Monday to Friday, 8:30 AM to 6:30 PM Pacific Time
Refund Instructions:  You will be advised by the Customer Service of the return address. Please don’t ship products without RMA number. You will be asked to return product(s) to the following addresses:

OUR US MAILING ADDRESS

MantraTheory
1230 Madera Rd 5214
Simi Valley, CA 93065
United States

OUR MERCHANT SERVICES ADDRESS

MantraTheory

1230 Madera Rd #5214
Simi Valley, CA 93065

ORDERS@MANTRATHEORY.COM
Offices Open Monday – Friday, 9am – 6pm Pacific 

  • Packages that are returned unpaid or without an RMA number will be refused upon returning to the warehouse(s).
  • Once we receive your return, we will gladly exchange your item(s), issue a refund or return your money less restocking fees or shipping, if any.
  • Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done one time each month with no exceptions.

 Damaged, Defective, or Undelivered Product:

If a product is damaged or defective, you are responsible to file a claim with the carrier and contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement when the claim investigation is completed. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received and file a claim with the carrier. We ask that these reports are made within ten (10) business days from the purchase date.

 

Address

Westlake Village, CA

Email

orders@mantratheory.com

Phone

+805-990-8721

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